Simple, transparent pricing
One hourly rate for every service and every device, remote or on site.
Hourly rate
$100/hr
All services, all devices, remote or on site.
Travel fee
$75
For on-site visits in the Montréal area.
Packages
Blocks of hours at the same rate, just easier to plan around.
New computer, ready to go
$2002 hours
We take your new computer out of the box and hand it back ready to use, with your files on it.
What's included
- Initial Windows or macOS setup
- Transfer of your files, photos and bookmarks
- Installation of your software and printer
- Email and online account setup
- Automatic backup switched on
Wi-Fi tune-up
$1501.5 hours
We measure, fix and document your network so the dead zones go away.
What's included
- Coverage test in every room
- Router repositioning or reconfiguration
- Firmware and channel updates
- Network security and guest network
- Written recommendations if hardware is missing
Senior tech lesson (2 h)
$2002 hours
Two hours at your own pace, on your own devices, no jargon, with a printed cheat sheet.
What's included
- Topics you choose (email, photos, video calls…)
- Guided practice on your own device
- How to spot a tech-support scam
- Printed cheat sheet to keep
- One follow-up question by phone included
What's always included
- Diagnosis, and the time spent finding the cause
- Plain-language explanations before we leave
- A short follow-up question by phone
- Tidying up and testing after the work
What's not included
- Parts, hardware and software bought on your behalf
- Subscriptions (cloud storage, antivirus, and so on)
- Lab data recovery (we refer you to a specialist when needed)
Billing details
- One-hour minimum, then billed in 30-minute increments. [TBD]
- A $75 travel fee applies to on-site visits in the Montréal area. [TBD]
- Accepted payment methods: [TBD]
- Taxes: [TBD]
Pricing and billing
How much does it cost?
$100/h for everything: troubleshooting, setup, lessons, on-site or remote. There's no different rate depending on the device or how hard the problem is. Minimum billing is one hour; beyond that, time is counted in [TBD] increments. Applicable taxes: [TBD]. We give you a time estimate before starting.
Is there a travel fee?
Yes: $75 per on-site visit, a flat amount added to the $100/h. It covers the round trip and parking. There is no travel fee for a remote session. Conditions outside the usual service area: [TBD].
Do you charge for the diagnosis?
The first call is free: tell us what's happening and we'll say honestly whether it's something we can fix, roughly how long it should take, and whether a visit is needed at all. Once the work starts, diagnosis time is part of the job and is billed at the normal $100/h rate, like everything else.
What payment methods do you accept?
Accepted payment methods: [TBD]. Payment is made at the end of the visit, once you've seen the result. You receive an itemized receipt showing the time billed and the travel fee, if one applies.
What if the problem isn't fixed?
Some problems come down to failed hardware or an outage at a provider, and no amount of on-site work will fix them. When that happens we tell you quickly rather than running up hours: you'll know what's wrong, what a repair would cost elsewhere, and whether it's worth it. Our billing policy when a problem can't be resolved: [TBD].
Ready to get it sorted?
Call us. A real person answers, and we tell you right away whether we can help.