Blog
Clear advice to avoid problems, and to fix them yourself when it is simple.
- "Storage almost full": what is actually taking the spaceWhy deleting apps barely helps, what "Optimise Storage" really does, the mirror trap that deletes your originals, and when paying for more space is the right answer.7 min read
- Backing up your files: the 3-2-1 rule in plain languageThree copies, two kinds of media, one kept out of the house. What the 3-2-1 rule means, how to apply it without becoming an IT person, and what it actually costs.7 min read
- Cutting cable in Quebec: the honest mathLeaving cable TV for streaming, costed honestly: what the subscriptions really add up to, what you actually lose, and the equipment worth buying versus the equipment that isn't.8 min read
- Does your backup actually work? The test that proves itA backup that has never restored a file is only a hypothesis. Here is the fifteen-minute restore test, and the five silent failures we see most often.7 min read
- Finding a file in ten seconds instead of ten minutesWhy deep folder trees fail, a naming habit that sorts itself, what to do about the cluttered desktop, and where files must live so your backup actually catches them.7 min read
- Getting back into a locked email accountLocked out of your inbox? The recovery routes that genuinely exist, what to do when your backup options are out of date, and how to spot a fake recovery page.7 min read
- Helping a parent with technology without losing your patienceYou have become the family help desk, often from another city. How to fix problems for good, what to teach instead of doing, and when to bring in someone outside the family.7 min read
- How a remote support session actually worksWhat really happens when a technician connects to your screen: what they can see, what they cannot, why you keep control the whole time, and how to prepare beforehand.7 min read
- Is your internet provider's router good enough?When the box that came with your plan is genuinely fine, when it stops being enough, what renting costs over five years, and bridge mode explained in plain language.7 min read
- Lag and strict NAT: why a faster plan does not fix itLag is not the same as slow internet. What latency, jitter and packet loss really are, why Wi-Fi is usually the culprit, and the legitimate ways out of strict NAT.7 min read
- Moving to a new computer without losing anythingThe order of operations for a new machine: inventory, backup, what transfers by itself, what never does, and how to wipe and dispose of the old computer properly.7 min read
- Moving your internet service without spending the first evening on holdWhen to book the transfer, what to check about the new place before signing, what to bring and what to return, and why 1 July in Québec changes everything.7 min read
- Password managers, explained without the jargonOne password to remember, everything else generated and stored. How a password manager works, what happens if you forget the master password, and how to start.8 min read
- Starting with a smart home without regretting itPick one ecosystem, automate three useful things, and avoid the hallway that refuses to light. An honest starting point, including what happens when the internet drops.7 min read
- Switching phones without losing anythingWhat moves to a new phone on its own, what does not, and the one thing people forget that locks them out of their bank for days: two-factor codes.7 min read
- Two-factor authentication, without the complicationThe second factor in plain terms: why text-message codes are the weakest good option, what to do if you lose the phone, and which accounts to protect first.7 min read
- Video calls with the grandchildren: the simplest setup that worksOne app, a stand, a bit of light and the right room in the house. The setup that makes video calls actually happen, and what to do about the call that always freezes.7 min read
- Which computer should you buy? What actually matters in 2026Memory, an SSD, the screen and battery life decide how the machine feels. The processor, far less. Mac or Windows, what not to pay for, and refurbished as a real option.7 min read
- Windows 10 is no longer supported: what to do, calmlyWindows 10 support ended on 14 October 2025. What that really changes, the extended security updates on offer, and your options if the PC cannot run Windows 11.7 min read
- Your printer says "offline" but it is plainly switched on"Offline" almost never means the printer is off. What the message actually means, the causes that come up again and again, and the order to try fixes in.7 min read
- Spotting a tech-support scamFake tech-support calls and pop-ups are well rehearsed. Here's how to recognize one in seconds, what to do in the moment, and what to do if you've already clicked.4 min read
- Wi-Fi dead zones: what actually worksWhy Wi-Fi dies at the back of the apartment, what extenders are really worth, and how to cover a Montréal railroad flat or a three-storey duplex.4 min read
- 5 signs your computer needs a tune-upSlowness, a roaring fan, a full drive: five common symptoms, what they usually mean, and what you can try yourself before calling anyone.4 min read
A question, a problem, or just to find out if we can help: Call us 438 812-6085. We answer in French or English.
Hours Every day, 8 a.m. to 10 p.m.